Service delivery operations
Connect customer intake, internal planning, task execution, documentation and completion so teams manage the full service journey through shared records and status.
Operations
Operations systems
From €12,000Bring related processes, teams and business information together in one operational system, giving everyone a consistent way to work and a shared view of what is happening.
Designed around your operation, with connected business processes, shared records, permissions, reporting and the visibility needed to manage work from end to end.
What this gives your business
As operations grow, individual processes increasingly depend on the same customers, suppliers, cases, documents and decisions. Logicode brings those connected activities into one system so teams can work from shared information instead of managing each part separately.
The result is a more consistent operation, with clearer ownership, better visibility across teams and information that follows the work from beginning to end.
Outcomes
- Connect related processes through one operational system
- Give teams access to consistent shared information
- Coordinate work and responsibilities across departments
- Track progress from initial request through to final outcome
- Give managers visibility across processes and teams
- Keep documents, activity and decisions connected to the relevant records
- Reduce duplicated information and repeated manual handoffs
- Create a platform that can expand as the operation evolves
What you receive
- Multiple connected business processes within one operational system
- Shared business records used across those business processes
- Secure user access with role-based permissions
- Tailored forms and structured data capture
- Tasks, ownership, statuses and business rules
- Search, filters and operational work queues
- Document management across processes
- Notifications, reminders and escalation rules
- Dashboards and cross-process reporting
- Activity, change and decision history
- Consistent navigation between related operational areas
- Production deployment and launch-readiness checks
Example operations systems
Supplier and procurement operations
Coordinate supplier information, requests, reviews, approvals, documents and related operational activity through one connected system.
Project or case operations
Manage complex work involving several teams, stages, responsibilities and documents while keeping everyone aligned around the same case or project record.
Multi-team business operations
Bring related departmental processes into one platform where information can move between teams without being repeatedly recreated or manually reconciled.
How this solution comes together
- 1
Define the operation and shared information
Identify the processes, teams, responsibilities and business records the system needs to connect.
- 2
Design how the processes work together
Define business processes, permissions, business rules, handoffs, reporting and how information moves between operational areas.
- 3
Build and validate the connected system
Implement the solution in manageable stages and review each area using realistic business scenarios.
- 4
Prepare the operation for launch
Complete user acceptance, data preparation where required, production readiness and the agreed rollout.
What the starting package is designed around
- Several related operational processes
- Shared information across teams and business processes
- The roles and permissions required by the operation
- Structured forms, documents and business rules
- Cross-process visibility and reporting
- A phased implementation with agreed priorities
Available additions
- Additional operational modules and business processes
- ERP, CRM and other business-system integrations
- Existing-data migration
- Enterprise identity and single sign-on
- Advanced dashboards and analytics
- Automated escalation and operational alerts
- External access through customer or supplier portals
- Controlled AI assistance and automation
- Mobile-native or offline functionality
Recommended maintenance
Business Care
Ongoing monitoring, backups, technical maintenance, minor updates and support for Customer and Supplier Portals and Operations Systems used as part of day-to-day business activity.
€599 per month
Frequently asked questions
What is included in the starting price?
The starting price covers a focused operations system connecting several related processes, including shared business records, secure user access with role-based permissions, tailored forms and structured data capture, tasks and business rules, operational work queues, document management across processes, notifications and escalation rules, dashboards and cross-process reporting, activity history, responsive access, an isolated deployment environment, and production launch-readiness checks. Optional integrations, migration and additional modules are quoted separately.
What is the difference between a Business process application and an Operations System?
A Business process application focuses on one primary business process. An Operations System connects several related processes, teams and shared information in one platform, giving the business visibility across the wider operation.
How many processes can the system connect?
An Operations System is designed to connect several related operational processes around shared information. The exact processes included at launch are defined during scoping and confirmed in the quotation.
Can different teams have different permissions?
Yes. Role-based permissions are included so each team and user type can access the information and actions relevant to their responsibilities, while shared records stay consistent across the operation.
Can the system connect to our ERP, CRM or other software?
Yes. ERP, CRM and other business-system integrations can be added when required and are quoted separately based on the systems and information involved.
Can existing spreadsheet or system data be migrated?
Existing-data migration can be included as an available addition. During scoping we review the source data and quote the work needed to bring it into the operational system.
Can new modules and processes be added later?
Yes. Additional operational modules and business processes can be added after launch through a separately agreed quotation, so the platform can expand as the operation evolves.
Can customers or suppliers also access part of the system?
External access for customers or suppliers can be added through a customer or supplier portal when required. That capability is quoted separately from the core Operations System package.
Who owns the system and its data?
You retain ownership of your system deliverables and business data. Logicode builds and configures the solution for your operation, and the customer-owned data remains yours.
What support is available after launch?
Business Care provides ongoing monitoring, backups, technical maintenance, minor updates and support for operational systems used as part of day-to-day business activity. It is priced separately from the starting package.