Secure external access
Identity, authentication and encrypted interaction designed to keep sensitive data secure.
CUSTOMER & SUPPLIER PORTALS
Secure, branded portals for customers and suppliers.
We design and develop custom customer and supplier portals that give external users secure self-service access to information, documents, requests and business processes — all within a branded portal experience.
Branded experience
A fully branded portal that reflects your company and feels like part of your digital presence.
Guided requests & submissions
Smart forms and step-by-step journeys that improve completeness and accuracy.
Document exchange
Upload, share and manage files with history and version control connected to the request.
Visibility & status tracking
Status, updates and timelines that keep external users informed at all times.
Roles & permissions
Granular access control so the right people see the right information only.
WHAT YOU RECEIVE
A focused portal for customers, suppliers or contractors.
Ideal when you need:
- supplier onboarding or document collection outside your organisation
- customer requests that need a secure shared workspace
- contractor compliance that currently depends on email follow-up
Starting scopeFrom €7,500
Secure access for internal and external usersDedicated sign-in for the people who need the portal.
Invitation and account-registration journeysExternal users are invited and authenticated with individual accounts.
User profiles and organisation-level accessConfigured where the journey requires company-level visibility.
Role-based permissionsDifferent user types see only the information and actions relevant to them.
Up to 5 primary user rolesThe starting configuration covers up to five primary user roles.
Tailored forms and structured submissionsCapture the information the journey needs, in a consistent format.
Request or submission managementTrack and handle incoming work from a single place.
Document upload, download and categorisationRelated files stay with the relevant request or submission.
Document review and approvalInternal teams can review and decide where the journey requires it.
Status tracking for internal and external usersBoth sides can see where a request stands.
One primary business processConnects external submissions with internal review.
Notifications at important eventsPeople are informed when something needs attention.
Search, filters and work queuesFind and manage work in a structured list.
Dashboard and basic reportingProgress visibility for the agreed portal journey.
Complete activity and decision historyA record of what happened and who decided.
Branding aligned with your organisationThe portal reflects your company and digital presence.
Customer-controlled production environmentInfrastructure and accounts remain under your control.
Production deployment and launch-readiness checksFinal review before the portal goes live.
30-day launch warranty includedIncluded with the standard implementation.
The exact scope is confirmed before implementation. Additional journeys, integrations, data migration and advanced reporting are quoted separately.
HOW A PORTAL WORKS
One process. Two purpose-built experiences.
The same process and data power two different experiences — one for your external users, one for your internal team.
Customer & supplier portal
A branded, secure experience for customers and suppliers to self-serve and stay informed.
- Self-service requests
- Document uploads
- Real-time status
- Secure messaging
- Notifications
- History & activity
Shared process & data
Both sides interact with the same process, data and history.
SUP-1842
Supplier onboarding
Latest activity
- Certificate.pdf uploadedSarah M. · 2 hours ago
- Message sentJames L. · 1 hour ago
- Information validatedSystem · 26 min ago
Internal operations console
Powerful tools for your team to manage, review and drive the process forward.
- Assigned ownership
- Validation & approvals
- Process visibility
- Internal notes
- Reporting
- Control & compliance
Same data. Different experience.
Your customers and suppliers get a simple, professional journey. Your team gets the control, visibility and tools to operate it.
Secure. Isolated. Under your control.
Role-based access, data isolation and full audit history keep every interaction secure and traceable.
HOW IT COMES TOGETHER
Define the external journey. Build both sides. Launch with confidence.
We follow a proven process to deliver portals that are secure, easy to use and built around your way of working.
Typical delivery: 3–4 weeks
Final delivery estimate delivered after scope confirmation.
1
Understand
Clarify the users, views, journeys and information required.
2
Design
Define the portal experience and internal handling flow.
3
Build
Configure and build both external and internal sides with integrations.
4
Test & validate
Test, validate and refine to ensure a secure and smooth experience.
5
Go live & support
Launch the portal and provide ongoing support and improvements.
AFTER LAUNCH
Business Care
Recommended for Customer & Supplier Portals.
€599 /month
Entitlements and service boundaries are confirmed in the applicable Care agreement.
See Care plans →READY WHEN YOU ARE
Ready to give your customers and suppliers a better experience?
Let us handle the complexity behind the scenes — so your external users get a portal they'd actually use.