Supplier onboarding
Give suppliers one place to provide company information, submit required documents, respond to requests and follow their onboarding progress.
Portals
Customer and supplier portals
From €7,500Give customers, suppliers or contractors a dedicated place to work with your business, complete requests, exchange information and follow progress.
Designed around the journeys, permissions and information each external user needs, while your team manages the process from the same solution.
What this gives your business
A portal creates a clear digital connection between your business and the people outside it. Customers, suppliers or contractors can complete the actions relevant to them, access the right information and see what happens next without needing access to your internal systems.
Your team gains a consistent way to manage those interactions, while external users get a simpler and more transparent experience.
Outcomes
- Give external users a professional self-service experience
- Keep requests, information and documents organised in one place
- Give customers, suppliers or contractors visibility into progress
- Control what each external and internal user can access
- Keep submissions, reviews and decisions traceable
- Reduce repetitive status requests and manual follow-up
- Create a digital channel that can expand as more external processes are added
What you receive
- Secure access for internal and external users
- Invitation and account-registration journeys
- User profiles and organisation-level access where required
- Role-based permissions for different user types
- Tailored forms and structured submissions
- Request or submission management
- Document upload, download and categorisation
- Document review and approval
- Status tracking for internal and external users
- One primary business process connecting external submissions with internal review
- Notifications at important events
- Search, filters and work queues
- Dashboard and basic reporting
- Complete activity and decision history
- Branding aligned with your organisation
- Isolated customer deployment environment
- Production deployment and launch-readiness checks
Example portals
Customer request portal
Let customers submit requests, exchange information and documents, and follow progress through a secure shared workspace.
Contractor compliance portal
Allow contractors to maintain required certificates and compliance information while your team reviews submissions and tracks current status.
How this solution comes together
- 1
Define the external-user experience
Confirm who will use the portal, what they need to do and what information each user should be able to access.
- 2
Configure the portal and interactions
Build the forms, submissions, documents, statuses and permissions required for the agreed journeys.
- 3
Connect external activity with your team
Configure internal review, decisions, notifications and ownership so work moves smoothly between both sides.
- 4
Test both experiences and launch
Validate the portal with realistic external and internal scenarios before production launch.
What the starting package is designed around
- One primary external-user journey
- Customer, supplier or contractor access
- The user roles required for that journey
- Structured submissions and document exchange
- Internal review and status management
- Standard authentication and notifications
Available additions
- Additional external-user journeys or business processes
- Additional portal modules
- Single sign-on or enterprise identity integration
- ERP, CRM or compliance-system integration
- Existing-data migration
- Advanced dashboards and reporting
- Automated reminders and escalation rules
- Payment functionality
- Controlled AI assistance for document review or information processing
- Mobile-native functionality
Recommended maintenance
Business Care
Ongoing monitoring, backups, technical maintenance, minor updates and support for Customer and Supplier Portals and Operations Systems used as part of day-to-day business activity.
€599 per month
Frequently asked questions
What is included in the starting price?
The starting price covers a focused portal for one primary external-user journey, including secure access for internal and external users, invitation and registration journeys, role-based permissions, tailored forms and submissions, document exchange and review, status tracking, one primary business process connecting external submissions with internal review, notifications, search and work queues, basic reporting, activity history, branding aligned with your organisation, an isolated deployment environment, and production launch-readiness checks. Optional integrations, migration and additional journeys are quoted separately.
Who can access the portal?
The portal is designed for the external users relevant to your journey — typically customers, suppliers or contractors — together with the internal team members who manage submissions, reviews and decisions. Access is controlled by role so each person sees only what they need.
How are external users invited and authenticated?
External users are invited through the portal’s registration or invitation journeys and authenticate with individual accounts. Permissions are configured per user type so customers, suppliers or contractors see only the information and actions relevant to their role.
Can customers, suppliers and contractors have different permissions?
Yes. Role-based permissions are included so different external and internal user types can have different access, visibility and actions. Organisation-level access can also be configured where required.
Can users upload and manage documents?
Yes. Document upload, download and categorisation are included, along with review and approval where the journey requires it. Related files stay with the relevant request or submission.
Can the portal support approvals and internal review?
Yes. The starting package includes one primary business process that connects external submissions with internal review, decisions, ownership and status updates visible to both sides.
Can the portal connect to our ERP, CRM or other systems?
Yes. ERP, CRM or compliance-system integrations can be added when required and are quoted separately based on the systems and information involved.
Can existing users or data be migrated?
Existing-data migration can be included as an available addition. During scoping we review the source data and quote the work needed to bring users or records into the portal.
Can more business processes or portal areas be added later?
Yes. Additional external-user journeys, business processes or portal modules can be added after launch through a separately agreed quotation.
Who owns the portal and its data?
You retain ownership of your portal deliverables and business data. Logicode builds and configures the solution for your operation, and the customer-owned data remains yours.
What support is available after launch?
Business Care provides ongoing monitoring, backups, technical maintenance, minor updates and support for business-critical portals after launch. It is priced separately from the starting package.
How long does a typical portal project take?
A focused Customer or Supplier Portal is typically delivered in around 3–4 weeks once the scope is confirmed and the information needed to build it is available. Additional integrations, migration requirements or extended review cycles may increase the timeline.