Website Care
€99per month
Up to 30 minutes of minor website changes per month
Initial response within 2 business days
LOGICODE CARE
Application Maintenance & Support
Optional monthly Care plans provide ongoing application maintenance and support for Logicode-delivered software, with a clearly defined level of coverage for each type of solution.
Care is optional. Logicode Care supports the delivered software. The customer retains ownership and ongoing operation of the production infrastructure, provider accounts and subscriptions.
Care plans
Application Care
€299per month
Up to 1 hour of minor application changes per month
Initial response within 1 business day
Business Care
€599per month
Up to 2 hours of minor changes per month
Standard initial response within 1 business day; critical production issues within 4 business hours
Agent Care
€249per month
Up to 1 hour of minor agent tuning per month
Initial response within 1 business day
30-day launch warranty vs Care
30-day launch warranty — included
- Reproducible defects against agreed scope
- Included after launch
- No Care subscription required
Logicode Care — optional
- Ongoing monitoring
- Maintenance
- Support
- Included minor changes/tuning according to plan
Compare Care plans
| Plan | Website | Application | Business | Agent |
|---|---|---|---|---|
| Price | €99 per month | €299 per month | €599 per month | €249 per month |
| Best fit | Professional Websites | Custom Business Applications | Customer & Supplier Portals and Custom Operations Software | AI Agents |
| Monitoring | Website availability, SSL, domain and enquiry-form monitoring | Application availability and error monitoring | Application, error and agreed critical-journey monitoring | Agent availability and provider or tool-failure monitoring |
| Monthly included changes/tuning | Up to 30 minutes of minor website changes per month | Up to 1 hour of minor application changes per month | Up to 2 hours of minor changes per month | Up to 1 hour of minor agent tuning per month |
| Standard response | 2 business days | 1 business day | 1 business day | 1 business day |
| Critical response | — | — | 4 business hours | — |
| Quarterly review | Quarterly performance check | — | Quarterly application review | — |
Website Care — €99 per month
- Best fit
- Professional Websites
- Monitoring
- Website availability, SSL, domain and enquiry-form monitoring
- Included monthly changes/tuning
- Up to 30 minutes of minor website changes per month
- Standard response
- 2 business days
- Quarterly review
- Quarterly performance check
Application Care — €299 per month
- Best fit
- Custom Business Applications
- Monitoring
- Application availability and error monitoring
- Included monthly changes/tuning
- Up to 1 hour of minor application changes per month
- Standard response
- 1 business day
Business Care — €599 per month
- Best fit
- Customer & Supplier Portals and Custom Operations Software
- Monitoring
- Application, error and agreed critical-journey monitoring
- Included monthly changes/tuning
- Up to 2 hours of minor changes per month
- Standard response
- 1 business day
- Critical response
- 4 business hours
- Quarterly review
- Quarterly application review
Agent Care — €249 per month
- Best fit
- AI Agents
- Monitoring
- Agent availability and provider or tool-failure monitoring
- Included monthly changes/tuning
- Up to 1 hour of minor agent tuning per month
- Standard response
- 1 business day
Full plan details
Open a plan to see the approved monitoring, maintenance, support, examples and exclusions.
Website Care
Ongoing technical care for businesses that want their website monitored, maintained and supported after launch.
Monitoring
- Website availability monitoring
- SSL certificate status monitoring
- Domain expiry and status monitoring where technically available
- Enquiry-form delivery monitoring
Maintenance
- Routine dependency and security updates
- Compatibility maintenance required by supported routine updates
- Monthly technical health review
- Quarterly performance check
Included support
- Up to 30 minutes of minor website changes per month
- Initial response within 2 business days
- Monthly Care summary
Examples of minor changes
- Changing existing text
- Replacing an image
- Updating contact information
- Changing links
- Small changes to existing content
- Minor configuration adjustments
Not included
- New pages
- Redesign work
- Copywriting
- SEO campaigns
- New or substantially changed forms
- New integrations
- New functionality
- Major CMS work
- Third-party or provider charges
Application Care
Ongoing application monitoring, maintenance and support for Logicode-delivered business process software.
Monitoring
- Application availability
- Application errors
- Failed background operations where applicable
- Failed integration calls visible from the Logicode application
- Important user-facing failures
Maintenance
- Routine dependency and security updates
- Compatibility maintenance
- Minor corrective maintenance for the supported Logicode-delivered application
- Monthly application health review
- Smoke checks of important journeys after relevant maintenance changes
Included support
- Up to 1 hour of minor application changes per month
- Initial response within 1 business day
- Monthly Care summary
Examples of minor changes
- Small form-field adjustments
- Labels or text
- Minor validation-rule changes
- Notification wording
- Small report or filter adjustments
- Minor UI refinements
- Simple configuration changes
Not included
- New business processes
- Substantial workflow changes
- New modules
- New integrations
- Major integration changes
- Major data-model changes
- Data migration or large data-cleanup work
- Significant redesign
- Customer infrastructure administration
- Third-party or provider costs
Business Care
Enhanced application care and priority support for portals and operational systems used as part of day-to-day business activity.
Monitoring
- Application availability
- Application errors
- Important background jobs and processes
- Integration failures visible from the Logicode solution
- Notification failures where observable from the application
- Agreed critical application functions or journeys
Maintenance
- Routine dependency and security maintenance
- Compatibility maintenance
- Minor corrective maintenance for the supported Logicode-delivered application
- Monthly application health review
- Regression and smoke checks around agreed critical flows after relevant maintenance
- Review of recurring application or integration errors
Included support
- Up to 2 hours of minor changes per month
- Standard initial response within 1 business day
- Critical production issue initial response within 4 business hours
- Monthly Care summary
- Quarterly application review covering recurring issues, maintenance needs and improvement opportunities
Examples of minor changes
- Small form or configuration changes
- Minor workflow adjustments that do not redesign the process
- Notification adjustments
- Small reporting or filter changes
- Minor UI improvements
- Permission and configuration refinements
- Small low-risk adjustments to an existing integration mapping
Not included
- New modules
- New business processes
- Major workflow redesign
- New integrations
- Substantial integration changes
- Major data migrations
- Infrastructure or cloud administration
- 24/7 monitoring
- 24/7 incident response
- Customer IT support
- Third-party or provider charges
A critical production issue is a production problem preventing users from completing a primary business process, with no reasonable workaround. The response commitment is an initial response and investigation, not a guaranteed resolution time.
The applicable service hours and timezone for the 4-business-hour critical response are confirmed in the Care agreement.
Business Care is not a 24/7 managed operations service.
Agent Care
Ongoing maintenance, monitoring and controlled tuning for Logicode-delivered AI Agents operating in production.
Monitoring
- Agent availability
- Application and provider errors
- Failed tool actions where observable
- Basic usage visibility
- Abnormal failures in the agent workflow
Maintenance
- Routine dependency and compatibility maintenance
- Adjustments required by supported provider or model API changes
- Representative agent test scenarios after relevant changes
- Maintenance of the agreed instructions and boundaries
- Checks that agreed human-confirmation controls continue to behave as expected
Included support
- Up to 1 hour of minor agent tuning per month
- Initial response within 1 business day
- Monthly Care summary
Examples of minor tuning
- Instruction or prompt refinement
- Small output-format changes
- Adding or removing a small amount of approved knowledge
- Minor knowledge-source configuration
- Tuning an existing classification or extraction behaviour
- Small adjustments to existing agent boundaries
- Minor changes to the existing agent user experience
Not included
- New AI agents
- New AI use cases
- Major agent redesign
- New tools or actions
- New system integrations
- Major knowledge-base ingestion or restructuring
- Enterprise AI governance platforms
- Additional communication channels
- Substantial UI development
- Third-party model, API, vector, database or usage costs
How Logicode Care works
These rules apply to every Logicode Care plan.
Customer-owned environment
Logicode Care supports the delivered software. The customer retains ownership and ongoing operation of the production infrastructure, provider accounts and subscriptions.
Third-party costs
Hosting, domains, cloud services, email, SMS, AI usage, licences and other third-party charges remain separate from the Care fee.
Included time
Included minor-change or tuning time resets each month, does not accumulate, and applies only to work that fits the definition of minor changes for that plan.
Additional work
If a request exceeds the included allowance or falls outside the Care scope, Logicode confirms the additional scope and price before carrying out the work.
Response versus resolution
Response times refer to initial acknowledgement and investigation. Resolution time depends on the nature of the issue and any external dependencies.
Supported solution
Care applies to the supported Logicode-delivered solution. If the customer or another supplier materially changes the application, Logicode may need to assess the current state before continuing normal Care coverage.
Starting Care later
Care can start at launch or later. Where a customer starts Care after an extended period without Logicode maintenance, or after substantial third-party changes, an initial technical assessment and any necessary remediation may be quoted before normal Care begins.
Commercial term
Billed monthly. Cancel with 30 days' notice.
If you cancel Care
Nothing changes about your ownership or right to use the delivered solution. Care is an optional maintenance and support service.
READY WHEN YOU ARE
Need Care for a Logicode solution?
Tell us which solution you operate and we will confirm the appropriate Care plan.